Refund & Return Policy

We want you to be happy with every jar. Because Desi Chakh is a food product, returns are limited as explained below.

When you can return or get a refund

• The jar arrived damaged, broken or leaking.
• You received the wrong product.
• The product has a quality problem or is past its best-before date.

Please contact us within 48 hours of delivery with your order details and clear photos or a short video of the parcel and product.

What we cannot accept

For food safety reasons we cannot accept returns of opened or used jars, or change-of-mind returns, unless the product is faulty as described above.

How we resolve it

After we verify your claim, we will either send a replacement or refund you, as you prefer. We may ask you to share photos instead of returning the jar.

Refund timeline

Approved refunds are sent to your original payment method within 5–7 business days. For cash on delivery orders, we will ask for your UPI or bank details.

Cancellations

You can cancel an order before it is shipped by contacting us on WhatsApp or phone. A full refund will be issued. Once shipped, an order cannot be cancelled.

Contact us

Questions? Write to support@desichakh.com or WhatsApp / call +91 77030 37737. VKG Global Enterprises, Sudamapuri, Sitapur 261001, Uttar Pradesh.